A Digital Turning Point in Managing Facilities, Real Estate and Infrastructure

Facility service providers are the essential business partners in securing safety, comfort and efficiency of our workplaces and infrastructure. Yet changing regulatory conditions amplified by the pandemic, are driving the facility managers to innovative and digital solutions at an unprecedented pace.


The Covid-19 pandemic has significantly changed the way we work, meet and collaborate. An almost overnight switch to remote work, accelerate the need for the adoption of digital technologies. The need for improved collaboration in and out of the office, with access from anywhere, became a must.

The real estate operators and facility managers have been forced towards getting the job done with the help of mobile phones or tablets. Technical staff, inspectors, managers are finding creative ways to keep the facilities and buildings up and running.

In the New Normal, with more flexible and distributed organizations, there is an urgent need for transformation into long-lasting digitally enabled collaboration models.


Regardless the heroic efforts to survive the current crisis, there are still significant gaps that must be addressed. Facility management firms, just as many other companies, retain data in separate enterprise systems, creating data silos. All of that is resulting in a poor data sharing and consequently poor service and customer satisfaction.

For facility management providers to deliver high-quality services, transparency in responses and resolutions, it is essential to connect digitally with their clients, suppliers and all business partners.

Signing a service contract using e-signature SaaS solutions is just the beginning of the entire B2B relationship. This must be followed with ongoing operational collaboration throughout the entire lifecycle. The facility service providers have to stay in control and collaborate efficiently within the entire ecosystem.

Coping with Daily Work

However, managing the daily work assignments, such as receiving maintenance or work requests from customers, performing mandatory inspections, confirming work orders and subsequently approving invoices, often remain incomplete. The paper based workflows or fragmented systems lead to gaps and eventually cause issues in the entire customer-supplier relationship.

Managing the Suppliers

It is rather common that facility service providers extensively rely on third party suppliers. Signing supplier agreements faster, often in a digital and paperless fashion, is becoming a standard. Beyond that point it is crucial to collaborate digitally. All transactions such as purchase or work orders, service and delivery notifications, invoice approvals, and all of the rest should flow instantly via digital platform and provide much needed transparency and efficiency.


The cloud solutions are becoming a mainstream. Each company, regardless the size, now understands and benefits from switching to SaaS models.

Digital focus on internal efficiency is no longer sufficient.

The ability to digitally connect with clients and suppliers, collaborate digitally on a daily basis and improving the user experience are driving the next level of differentiation.

The new collaborative and partnering models are being more and more important to success of each innovative company.

The daily business transactions must be executed faster, without the need for printing, signing or scanning. Exchanging the data with suppliers or customers digitally unlocks further potential in automation and competitive advantage.


McKinsey & Company - Reimagining the real estate Industry for the next normal

Entrepreneur - Future Of Facility Management 2021: Trends That Will Endure And Evolve


Platform for B2B Collaboration, Digital Documents and Agreements, Outsourcing and Professional Services Providers