Frequently Asked Questions



CARLAVIA is a secure, cloud-based digital platform, that allows transacting between business partners using digital transactions and documents. The platform allows creating business documents using standard or custom defined templates that a business uses in daily interactions with its customers, suppliers, strategic and collaboration partners, and non-profit or government agencies. Subsequently the document can be sent and signed digitally by one or more users on behalf of sending and receiving entity. The history of the document and audit log is available as a proof of transactions and digital signatures.

What is the difference between User ID and an Account?

UserID is a unique identifier that allows individual to log-in to the platform and perform actions. CARLAVIA Account represents either a company or an individual. All documents in the platform are sent in-between the accounts as it corresponds to a commercial or business like transaction between companies and their customers.

Can a user have access to more than one account?

Yes. The platform was designed based on so called multi-user and multi-account concept, i.e. one user can have access to multiple accounts and each account can have multiple users. This allows to create further efficiencies and even more innovative collaboration models. For example, a company account can be accessed by multiple employees and even external collaborators, such as your accountant or legal advisor. The choice is yours.

Should I invite my business partners to use CARLAVIA?

Absolutely. It is recommended to invite your customers, suppliers and all other business partners to create a CARLAVIA account. That allows for a very efficient exchange of digital documents and transactions along with benefits from all features within CARLAVIA platform. Inside the platform, within the master data section, you can search for existing CARLAVIA accounts. If the supplier or customer is not registered just yet, it is recommended for you to send out the invitation to join. Alternatively, you have an option to create a non-CARLAVIA business partner manually.

Can I send documents to non-CARLAVIA accounts?

Of course. The platform allows sending digital documents to anyone with an email. Such a user can view, download, digitally sign or reject the document, just as any other CARLAVIA account holder. Having said that, the user not registered in CARLAVIA, will not be able to track the documents using the dashboard, and won’t be able to create and send documents as a sender or originator.

Are electronic and digital signatures legally binding and admissible in court?

Yes. Court admissible and legally binding in most of the countries. An eSignature, or electronic signature, and a digital signature allow people to sign documents online, instead of using pen and paper. In contrast to simple electronic signature, digital signature guarantees that an electronic document is authentic. Both electronic signatures and digital signatures are widely recognized as legally binding, admissible in courts, and enforceable within the European Union, the UK, the United States, Canada, and many other world’s jurisdictions.

Does CARLAVIA offer standard and custom document templates?

Yes, both. In addition to ready-to-use standard templates, platform allows each account owner and administrator to create their own custom templates using drag and drop Template Builder.

Can I use templates in multiple languages?

Yes. The platform offers various document templates in many languages. These can be tailored for particular jurisdictions as required.

Can I integrate CARLAVIA with enterprise systems?

The platform is ready to be used out of the box upon registering and creating an account, however, it can also be integrated with enterprise systems and other technologies, such as Salesforce, SAP, Microsoft Dynamics and others to drive further efficiency and level of automation.

Is CARLAVIA really free?

Yes - The Essentials plan is entirely free and requires no credit card. Every new account created is automatically assigned the Essentials Plan, and it includes up to 15 outgoing transactions a month and up to 2 users. Additionally, there is no limit in terms of incoming transactions, use document templates, all standard features are fully available to the user. Should you wish to send more transactions or give access to more users it is recommended to upgrade the plan in the subscription section within Setting.

How is my payment handled for premium packages?

CARLAVIA has partnered with the worldwide leader in Online Payment Processing for internet businesses – STRIPE. CARLAVIA platform doesn’t collect credit card information and uses STRIPE Customer Portal to manage subscriptions and to process the payments.